PATRONS WITH DISABILITIES
QUESTIONS: Pre-fest, write to email@example.com and include “Access” in the subject line. During the event, be sure to stop by the Access Center by the Access Entrance, so that you can get the most up-to-date Access Program information. Access Staff are also positioned at each accessible viewing platform. Post-fest, send your comments and suggestions to firstname.lastname@example.org.
REQUESTS: People with disabilities may request accommodations for services not listed. Please write to email@example.com, as soon as possible. We may not be able to accommodate last minute requests.
RESERVATIONS: Reservations are not required for most services. Accommodations to request in advance include: sign language interpreting, assistive listening devices (ALD), braille and large print copies of programming information. Some extra copies of braille and large print as well as ALDs are available on a first-come, first-serve basis for those who forget to make a reservation. Write to firstname.lastname@example.org
GETTING TO & ENTERING THE EVENT
ACCESS ENTRANCE: Although it is possible for someone using a wheelchair to use each of the three entrances to the festival, the Access Entrance is the most accessible. The Access Entrance is located…..
DROP OFF / PICK UP: Patrons with disabilities wishing to be dropped off or picked up at the festival must enter …. Please look for the sign with the wheelchair symbol and stop there to talk with event staff and indicate the need for a drop off or pick up at the Access Entrance to the festival ……. Afterwards the vehicle must immediately exit the park at ……..
ACCESSIBLE PARKING: Near the Accessible Entrance there are a limited number of accessible parking spots that are available on a first-come, first-served basis only to those who have the government-issued accessible parking tag, placard, or plate. Tags and placards must be posted in a visible location on the dash! Those using the accessible parking must enter through t…….Street entrance.
ACCESS WRISTBANDS are required for permission to use the accessible raised viewing platforms, the golf cart shuttle, and the Access Entrance to Lindley meadow. Wristbands are available at the Access Center and at each of the raised viewing platforms. When possible, we prefer that you obtain your wristband at the Access Center where we have complete information about the Access Program.
Getting Around The Event
TERRAIN: The Party of the Year is an outdoor festival, taking place at ———. This is a large venue with great distances between stages. The length of the event is a little more than half a mile. Most travel is done over natural terrain of mowed grass, occasional sand, some packed-earth pathways and a few paved paths. One difficult aspect of travel in this park is that there are some steep changes in elevation. Despite the difficult terrain, many people who use wheelchairs or other mobility devices come prepared and are able to attend and enjoy Outside Lands.
At Land’s End, Sutro, and Twin Peaks stages, raised viewing platforms are reserved for people who use wheelchairs, or who have a mobility disability that would make it very difficult to stand in the audience. One companion may accompany the person with the mobility disability. Families who have one or more member with a disability may stay together on the platform. “Family” is defined as two adults and any children 18 years or younger. Please note that these areas have limited capacity and are available on a first-come, first-served basis. The festival provides folding chairs and makes every attempt to provide enough for everyone on the platform.
WHEELCHAIRS, SCOOTERS, ETC.
WHAT’S ALLOWED: Only those who have mobility disabilities may use mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility disabilities.
WHAT’S NOT ALLOWED: Outside Lands is a crowded event. For safety reasons, powered mobility devices that move faster than a walking speed, or are heavier and larger than a wheelchair or scooter, including two-wheeled scooters, golf carts, or all-terrain vehicles, are NOT allowed.
OTHER DEVICES: Other types of mobility devices will be evaluated on a case-by-case basis. To ask permission to bring a powered mobility device other than a wheelchair or scooter, contact email@example.com no later than one week before the event. Outside Lands personnel may ask individuals using another type of power-driven mobility device for a credible assurance, such as a valid Federal or State-issued proof of disability, that the device is required because of a disability.
RECHARGING CHAIRS AND SCOOTERS: If you need a boost to get through the day, stop by the Medical Tent or the Access Center.
Accessible portable toilets are located in every cluster of portable toilets, near each raised viewing platform, and at the Access Center.
AUXILIARY & SERVICES
ASSISTIVE LISTENING DEVICES: Patrons who are hard of hearing may wish to check out an assistive listening device (ALD). An ALD is a small receiver with ear buds or headphones that picks up the transmission from the sound system and allows the individual to adjust the volume to his or her liking. Outside Lands uses FM assistive listening systems. Make reservations by writing to firstname.lastname@example.org with as much notice as possible. Note whether or not you use a hearing aid with a telecoil and include your cell phone number. There is no fee to use the ALD but photo ID and a deposit of $100 by check or credit card is required to ensure return of the device. The deposit will be returned when the device is returned. Those who are not able to provide the deposit should notify Outside Lands and request an alternative type of deposit. If you have not made a reservation but would like an ALD during the event, stop by the Access Center.
AMERICAN SIGN LANGUAGE INTERPRETER SERVICES: Because it takes quite a lot of time to study and practice to interpret the music, and because interpreters need to be booked in advance, we ask for as much advance notice as possible. We may not be able to fulfill last minute requests. Email email@example.com with your request or to see if there already is an ASL schedule in place. The schedule is also available at the Access Center.
BRAILLE AND LARGE PRINT PROGRAMMING INFORMATION: Please email firstname.lastname@example.org with a request for either of these services so that we may reserve a copy for you. Pick it up at the Access Center. Or we can email an electronic copy of the program schedule to you.